By purchasing tickets to one of our special events, you understand and agree to the following policies:
Ticket Information
Tickets are non-refundable. After completing your purchase, you will receive an email confirmation. Click the link on your “e-ticket” email and show the barcode tickets upon entry during check-in.
Tickets purchased via ShowClix are exchangeable – based on availability. Here’s what you need to know before purchasing:
- Create an account before completing the sale. There will be a prompt to do so.
- If you wish to exchange after purchasing, log into our ticketing partner’s website – https://www.showclix.com/my-tickets/login.
- Follow the instructions to “swap” your tickets for another date and time of entry.
Tickets will not be replaced if lost, stolen, or unused.
For customer service support help regarding your tickets, please visit the ShowClix support site for a robust list of FAQ information and contact options.
Have other questions about a specific event? Email us at info@artsandrec-op.org.
Weather Policy
Special events are Weather Permitting. As fundraisers for The Arts & Recreation Foundation of Overland Park, no refunds will be issued, even due to severe weather cancellations.
General policy is that all events are held rain or shine, with the exception of severe/dangerous conditions. Guest safety is our primary concern.
When severe weather conditions exist, we may choose to delay or cancel the event. If a weather-related delay is needed during an event, we will communicate decisions to guests via public address system, event staff & volunteers, and social media.
Guests may be asked to evacuate the event. When and if the event reopens will be determined on a case by case scenario depending on time of day, weather forecast, and whether the venue is deemed safe.
We thank you for your understanding.
Photography & Video Policy
When attending one of our special events at the Overland Park Arboretum & Botanical Gardens, Deanna Rose Children’s Farmstead, St. Andrew’s Golf Club, or Fiorella’s Event Center, you enter an area where photography, audio and video recording may occur.
By entering the event premises, you consent to your image and likeness being used and published, without compensation, for advertising and promotional purposes. You voluntarily release the Arts & Recreation Foundation of Overland Park from any liability regarding any such publication, whether now known or hereafter devised, on account of such usage.